Welcome to Isowear L.L.C.’s FAQ page. Below are some of the most frequently asked questions and answers from our customers. Please feel free to contact us if you have any further questions.
- How do I place an order?
You can visit our website, browse our products, select the items you want, add them to your cart, and then follow the on-screen instructions to complete the checkout process. You will need to provide some basic account information and a shipping address.
- Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer support team as soon as possible. We may not be able to make changes or cancellations after the order has been processed.
- How do I check my order status?
You can check your order status by logging into your account and going to the “My Orders” section. You will also receive a confirmation email with order details and a tracking link.
- Can I return or exchange a product?
We want you to be satisfied with your purchase. For returns and exchanges, please refer to our return policy. Generally, you need to submit a request within 30 days of receiving the product, and the product must be unused and in its original packaging.
- How can I contact us?
You can contact our customer support team by email at alexandertipton@isowearsport.com or by phone at (816) 314-0590. We will respond to your inquiry as soon as possible.
- Where can I find promo codes?
Please follow our website, social media pages, and email newsletter for regular updates on special offers and promo codes. Sign up for our newsletter to receive the latest promotions first.
- How do I change my account information?
You can log in to your account and go to “Account Settings” to update your personal information (such as name, email address, and shipping address). Please be sure to save your changes.
- What payment methods can I use?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Please contact us if you require other payment methods.
If you still have questions about the answers to the above questions or have any other questions, please feel free to contact our customer support team. We are happy to assist you!