Thank you for choosing Isowear L.L.C. for your purchase. We value your shopping experience and hope you are satisfied with your purchase. If you are not satisfied with your order or need a refund, please carefully read our refund policy.
- Time Limit for Refund Requests
You can submit a refund request within 30 days of receiving the item. After this period, the item may not be eligible for a refund. - Refund Conditions
To ensure a smooth refund process, please adhere to the following conditions:
The item must be unused and in its original condition, including all tags, packaging, and accessories.
Specific personalized products and clearance items may not be eligible for a refund.
- Refund Application Process
Please follow these steps to apply for a refund:
Contact Customer Service: Please contact our customer service team via email at alexandertipton@isowearsport.com or by phone at (816) 314-0590, explaining your refund request and providing your order information.
Return the Item: After receiving confirmation of your refund, please return the item to the designated address. Keep the shipping receipt for future reference. Refund Processing: Once we receive the returned goods and confirm that they meet the refund conditions, we will process your refund within 5-7 business days. The refund will be returned to your original payment method.
- Shipping Costs: Standard shipping costs are non-refundable. If your order meets the refund conditions, you will need to bear the return shipping costs, unless it is due to a defective product or incorrect product shipment.
- Special Circumstances: If you receive defective or incorrect goods (e.g., wrong size, color, or item), please contact us as soon as possible. We will cover the relevant shipping costs and provide you with a replacement or refund service.
- Contact Information: If you have any questions or need assistance, please feel free to contact our customer support team. We are dedicated to serving you and ensuring a worry-free shopping experience.
Thank you for your trust and support of Isowear L.L.C.!